frequently asked questions
Yes, we accept custom and/or for commission orders for individual and corporate clients. We accept pieces that may also require site installation. Should you have specific requirements from our pieces, or you wish unique pieces to be made, please let us know by clicking here and we will be happy to work with you.
Our showroom is in AFPOVAI, Taguig City; while our workshop is in Brookside Hills, Cainta, Rizal. Visits to our showroom and workshop are strictly by appointment only. Please contact us by clicking here or call/text 09613410522 to book an appointment.
All pieces are made-to-order, unless stocks are available off the floor. Production lead time is 3-4 weeks for pieces within the collection, and 4-6 weeks for customized and commissioned pieces. However, we reserve the right to modify timelines due to prevailing circumstances such as inclement weather, and pandemic related events, etc.
You may order directly on our website, and pay your orders via the online check-out. Alternatively, you may contact us on our social media (Facebook and Instagram) and place your order via Direct Messages. We will assist you on how to place your order via real-time chat.
Payments can be made thru Cash in store, or money transfers (GCash, BPI, BDO, PayPal) outside of the website. Please contact us thru any of our social media sites. For credit card payments, we require payments only thru PayPal with additional 4% surcharge of the total sales.
Yes, we deliver all over the Philippines. Deliveries can be arranged by JYFD via 3rd party logistics company with charges to be paid by Client. For Metro Manila deliveries, Lalamove or Transportify are our local partners for shipment. For Luzon deliveries outside Metro Manila, partner truck couriers of JYFD will be used. And, for Visayas and Mindanao, shipments are made via AP Cargo. Alternatively, Client may arrange self-collection of their orders in our workshop in Cainta, Rizal.
As our pieces are made of rattan and wood, we do not recommend the pieces to be left outdoors unshaded, under direct exposure to sun and rain. The material will deteriorate quickly under these circumstances.
However, we can customize the pieces in our collection to be suitable for outdoor use. The materials we use in this case is synthetic rattan, allowing the pieces to be used in all-weather conditions. Please contact us if you require the pieces to be all-weather.